Amazon names Doug Herrington CEO of worldwide Amazon stores
Amazon
Having joined Amazon in 2005, Herrington started out in the company’s consumables business. He launched AmazonFresh in 2007, and in 2015, took on leading all of Amazon’s North American consumer business.
Coinciding with promotion, Amazon said its operations organization will be united under a single leader, John Felton. Felton has been at Amazon for nearly 18 years, spending 12 years in retail and operations finance leadership roles. In 2018, he moved to worldwide operations to become the VP of global customer fulfillment; and in 2019, he took over the newly formed global delivery services group, encompassing global import/export, Amazon logistics, and its last-mile delivery services.
Felton will report to Herrington, as will Russ Grandinetti (international stores); Christine Beauchamp (North America stores); Tony Hoggett (physical stores); Dave Treadwell (e-commerce foundation); Neil Lindsay (pharmacy/AmazonCare/healthcare); Dharmesh Mehta (selling partner services); Peter Larsen (buy with Prime); and Pat Bajari (chief economist).
“This is a very strong and experienced leadership team. I remain very optimistic about our Stores business, and believe we’re still in the early days of what’s possible,” said Amazon CEO, Andy Jassy
“It’s worth remembering that Amazon currently only represents about 1% of the worldwide retail market segment share, and 85% of that worldwide market segment share still resides in physical stores. If you believe that equation will change over time (which I do), there’s a lot of potential for us as we continue to be laser-focused on providing the best customer experience (broadest selection, low prices, fast and convenient delivery) while working on our cost structure to have the right long-term business.”
Herrington succeeds Dave Clark, who recently stepped down.
